FAQ
💬 Most Common Questions
What is the Paw Support Knee Brace for?
The Paw Support Knee Brace is designed to provide comfortable support and stability to a dog's hind leg during daily activities. It may be suitable for dogs needing additional support due to ageing, recovery from injury, or general mobility challenges.
If your dog has been diagnosed with a medical condition, always follow the advice of your veterinary professional.
How do I choose the correct size?
Use our sizing guide and carefully measure your dog's leg before placing your order. If your dog falls between two sizes, we generally recommend choosing the larger size for a more comfortable fit. If you're unsure, our customer support team is happy to help.
Will my dog need time to adjust?
Yes. Many dogs need a short adjustment period when wearing any new support product. Start with short sessions of around 15–30 minutes, gradually increasing the wearing time over several days while monitoring your dog's comfort. Always supervise your dog while wearing the brace.
Can my dog wear the brace all day?
The brace is intended for use during periods of activity or as advised by your veterinary professional. It should be removed regularly to allow you to inspect your dog's skin and ensure there is no rubbing or irritation.
What if the brace doesn't fit?
We understand that getting the fit right is important. If you've ordered the wrong size, please contact us as soon as possible. We'll be happy to explain your exchange or return options in line with our returns policy.
How do I contact Paw Support?
Our friendly customer support team is always happy to help. Simply visit our Contact Us page or email us using the details provided on our website.
Why choose Paw Support?
At Paw Support, we believe every dog deserves to enjoy life's adventures for as long as possible. That's why we focus on thoughtfully designed mobility products that provide comfort, support and confidence—helping dogs stay active while giving owners added peace of mind. Whether it's a gentle stroll around the block or an afternoon exploring the countryside, we're here to support every step.
🐶 Using the Brace
How do I put the brace on?
- Open all straps.
- Position the brace around your dog's hind leg.
- Fasten each strap securely without making it too tight.
- Check that your dog can move comfortably.
- Adjust if necessary.
A fitting guide is included, and video instructions are available on our website.
Does the brace cure arthritis or ligament injuries?
No. The Paw Support Knee Brace is a supportive mobility aid. It is not intended to diagnose, treat, cure or prevent any disease or injury. If your dog is showing signs of pain, limping or worsening mobility, we recommend consulting your veterinarian.
Can my dog run and play while wearing it?
Many owners use the brace during walks and gentle exercise. Every dog is different, so activity should always be appropriate for your dog's individual condition and your vet's advice.
❤️ Comfort & Care
Is the brace comfortable?
The Paw Support Knee Brace has been designed with:
- Soft padded materials
- Adjustable straps
- Lightweight construction
- Secure fit for everyday comfort
Correct sizing is essential for the best fit.
How do I clean the brace?
We recommend:
- Hand washing with mild soap
- Rinsing thoroughly
- Air drying naturally
Do not tumble dry or expose the brace to high heat.
Can my dog sleep while wearing the brace?
We generally recommend removing the brace before your dog sleeps. The brace is designed to provide support during periods of activity. Removing it while your dog rests allows their skin to breathe and gives you the opportunity to check for any signs of rubbing or irritation.
If your veterinarian has advised your dog to wear a brace for longer periods, always follow their guidance.
How often should I check the fit?
We recommend checking the fit each time you put the brace on and periodically during use, especially if your dog is wearing it for an extended period or has been particularly active. The brace should fit snugly enough to stay securely in place without restricting movement or circulation — you should be able to comfortably slide one or two fingers beneath the straps.
Regularly inspect your dog's skin for any signs of rubbing, redness or irritation. If you notice any discomfort or the brace appears to have shifted, remove it and readjust before continuing use.
🚚 Orders and Deliveries
How long does delivery take?
Orders are processed as quickly as possible. Estimated delivery times will be shown at checkout and in your order confirmation email. You'll also receive tracking information once your order has been dispatched.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information. Simply click the tracking link provided to view the latest updates on your delivery's progress. If you haven't received your tracking email or need assistance, please contact our customer support team.
Can I change or cancel my order?
We understand that plans can change. If you need to amend or cancel your order, please contact us as soon as possible after placing it. We'll do our best to accommodate your request, but once your order has been processed or dispatched, we may no longer be able to make changes. If your order has already been shipped, you may still be able to return it in accordance with our Returns Policy.
🔄 Returns & Exchanges
What if I've ordered the wrong size?
Don't worry — we understand that finding the perfect fit can sometimes be tricky. If you've ordered the wrong size, please contact us as soon as possible. If your order hasn't yet been dispatched, we'll do our best to update it before it's shipped. If you've already received your order, you may be able to exchange it for the correct size in accordance with our Returns & Exchanges Policy. Please ensure the brace is unused, in its original condition, and returned with all original packaging where possible.
What is your returns policy?
We want you to shop with confidence at Paw Support. If you're not completely satisfied with your purchase, you may return it within 30 days of receiving your order, provided it is unused, in its original condition, and returned with all original packaging where possible. Once your return has been received and inspected, we'll process your refund or exchange as quickly as possible. Please note that original shipping costs are non-refundable unless the item is faulty or we have made an error with your order.
If you have any questions about returning an item, our friendly customer support team is always happy to help.
